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| Job Title : Contact Representative (SR) (Bilingual-English/Spanish) |
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| Company |
Social Security Administration |
| Location |
US-FL-Naples, FL |
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License/Certification Required |
-- Other --
Public |
Minimum Career Level |
N/A |
Required Education |
N/A |
Major |
N/A |
GPA Required |
N/A |
| Job Type |
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| Required Experience |
N/A |
| Required Travel |
N/A |
| Training Available |
No
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| Salary |
$29,726.00
to $53,012.00
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| Bonus |
N/A |
| Benefits |
N/A |
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| JOB DESCRIPTION |
Social Security Administration
Job Announcement Number:
174756
Contact Representative (SR) (Bilingual-English/Spanish)
SALARY RANGE: 29,726.00 - 53,012.00 USD per yearOPEN PERIOD: Friday, February 15, 2008
to Friday, February 22, 2008
SERIES & GRADE: GS-0962-05/07POSITION INFORMATION: Full Time Career/Career Conditional
PROMOTION POTENTIAL: 08DUTY LOCATIONS: 1 vacancy - Naples, FL
WHO MAY BE CONSIDERED:
United States Citizens
JOB SUMMARY:
Why work for SSA?
SSA is searching for individuals who are eager to help others and reach their own potential at the same time. You can be a vital part of the SSA team that assists millions of retired and disabled workers, their dependents, and survivors. Serving people from all walks of life, you will assist individuals in establishing entitlement to benefits under Social Security programs. Join SSA and make a difference in people's lives and your own!
What is the position?
Once selected for this important position in SSA, you will affect the Agency's mission through direct and personal service to the public. This includes speaking with beneficiaries about their rights under the Social Security laws, gathering facts and evidence to establish eligibility for benefits, making critical decisions to determine the amount of benefits paid to individuals, and using state-of-the-art computer technology to access and update information about claims.
This position is located in Naples, Florida Field Office.
What do we offer?Highly motivated and diverse workforce;Dynamic environment;Not just a job – but a career with professional advancement;Competitive salaries;Recognition for outstanding performance;Innovative training and development opportunities: andRobust health benefit options, Federal retirement plan, 401K-style Thrift Saving Program, life insurance, and flexible spending accounts for medical and dependent expenses.
SSA ranked as one of the top 10 Best Places to Work in the Federal Government!
For more information, click on "Benefits and More Information" tab.
Other notes:
This is a career-ladder position leading to the GS-08 level.
KEY REQUIREMENTS:
US Citizenship is required.Background and/or Security Investigation required.Selective Service registration required for male applicants, unless exempt.Selectees are required to serve a one year probationary period.Must pass a Meet and Deal panel interview.MUST BE FLUENT IN ENGLISH AND SPANISH.
Send Mail to:
South Florida ADO
DEU
P O Box 10364
Birmingham, AL 35202
For questions about this job:
Personnel Team
Phone: (205)801-1444
Email: atl.mos.chr.usas.ext.bham@ssa.gov
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| JOB REQUIREMENTS |
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174756
Contact Representative (SR) (Bilingual-English/Spanish)
QUALIFICATIONS REQUIRED:
GS-5: Requires 52 weeks of specialized experience equivalent to the GS-4 level.
GS-6: Requires 52 weeks of specialized experience equivalent to the GS-5 level.
GS-7: Requires 52 weeks of specialized experience equivalent to the GS-6 level.
WHAT IS SPECIALIZED EXPERIENCE?
For GS-5: Experience performing all or most of the following tasks:Applying laws, rules or regulations and written guidelines;Communicating orally in order to provide information, assistance, or instructions to members of the general public or their representatives;Performing administrative and clerical processes using a computer to reconcile discrepancies, associate documents with related files/records, etc.; andWriting correspondence in response to inquiries and drafting a variety of other written products.
For GS-6: Experience independently performing all or most of the following tasks:Applying and interpreting laws, rules, regulations, and written guidelines;Communicating orally with a large volume (daily or continuously) of people from different socioeconomic backgrounds in order to provide or elicit information;Performing administrative and clerical processes using a computer to reconcile discrepancies; andWriting correspondence in response to technical inquiries and drafting a variety of other written products.
For GS-7: Experience independently performing all or most of the following tasks:Interpreting complex laws, regulations and written guidelines (e.g., Federal, State or County laws);Communicating orally, with a large volume of people from different socioeconomic backgrounds in order to resolve problems and provide advice/guidance about program policies, benefits, etc.;Performing administrative and clerical processes using a computer to reconcile discrepancies; andWriting correspondence in response to complex inquiries for technical information and preparing a variety of other types of written work products.
AND
Be able to fluently speak both English and Spanish.
Note: Part-time work is prorated in crediting experience (e.g., if you work 20 hours per week for a 12-month period), you will be credited with 6 months of experience.
SUBSTITUTION OF EDUCATION:
For GS-5 level positions, only education in excess of the first 60 semester hours or 90 quarter hours (i.e., beyond the second year) is creditable toward meeting the specialized experience requirements. One full academic year of study (30 semester hours or 45 quarter hours) beyond the second year is equivalent to 6 months of specialized experience. A Bachelor's Degree is fully qualifying for GS-5.
For GS-6: Successful completion of at least one half an academic year of graduate education in a field that is directly related to the position For GS-7: Successful completion of at least one academic year of graduate education in a field that is directly related to the position. Examples of a field directly related: a major in Family Studies, Social Work or Public Administration. One year of full-time graduate education is considered to be the number of credit hours that the school you attended has determined to represent one year of study. If this information cannot be obtained from your school, we will consider 18 semester/27 quarter hours to be equal to one year of full-time study.
You must provide a copy of your college transcript(s) with your application if you wish to qualify based on education. NOTE: Education completed in a foreign institution must be certified as equivalent to coursework completed at a U.S. college or university.
COMBINING EDUCATION AND EXPERIENCE
Experience and education as described above may be combined to meet the minimum qualification requirements. Experience and education should be computed as percentages of the overall requirements and must equal to 100 percent when combined.
SELECTIVE PLACEMENT FACTOR:
Meet and Deal Panel Interview:Applicants will be required to participate in a panel interview (after basic eligibility determination) to demonstrate an aptitude for meeting and dealing with the public in Spanish and English. Applicants must pass this interview process in order to be found fully qualified for this position and receive further consideration for selection. This interview will cover typical situations, which might be encountered on the job, in person or over the telephone. Candidates must demonstrate qualities such as clarity of speech, ability to listen, ability to establish confidence and put others at ease and the ability to organize and express thoughts clearly using bilingual skills. If you do not pass the Meet and Deal panel interview, you will not qualify for the job.
Bilingual Certification Interview:Applicants must have the ability to fluently speak English and Spanish.Applicants must state their bilingual ability in their application and will be required to pass an interview designed to assess possession of this ability.If you do not pass the Bilingual Certification Interview, you will not qualify for the job.
HOW YOU WILL BE EVALUATED:
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EVALUATION CRITERIA:
The following Knowledge, Skills, and Abilities are necessary to perform the duties of the position:
1. Ability to communicate orally with individuals from various socio-economic backgrounds and intellectual levels in order to explain and provide information on Social Security Administration laws, rules, regulations and procedures and to obtain information from claimants/third parties.
2. Ability to interpret and apply laws, regulations, and operating procedures in order to determine eligibility for Social Security Administration program entitlements and continuing eligibility and to provide information to claimants and to make appropriate referrals.
3. Ability to process work in a computer environment in order to meet customer needs.
4. Ability to use reasoning to analyze issues in order to make decisions and resolve problems.
5. Ability to organize, prioritize and process a large volume of work within established deadlines.
Your resume and supporting documentation will be compared to your responses to the occupational questionnaire. The questionnaire is designed to capture the desired knowledge, skills, and abilities for this position. The evaluation you receive is based on your responses to the questionnaire and is a measure of the degree to which your background matches the knowledge, skills, and abilities required of this position.If you are eligible for veterans' preference, you will be given preference based on the documentation you submit.Please see the Required Documents section for details.
Please ensure you answer all questions and follow all instructions carefully. Errors or omissions may affect your evaluation. When answering the questionnaire, remember that your experience and education are subject to verification by investigation. You may be asked to provide specific examples or documentation of experience or education as proof to support your answers, or you may be required to verify a response by a practical demonstration of your claimed ability to perform a task.
If your application does not support your responses to the questionnaire, or if you are not able to provide verifying documentation on request, it may affect your evaluation or result in your name being removed from further consideration.
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| JOB RESPONSIBILITIES, DUTIES, TASKS |
174756
Contact Representative (SR) (Bilingual-English/Spanish)
Additional Duty Location Info:1 vacancy - Naples, FL
MAJOR DUTIES:
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Contact Representatives interview beneficiaries and the general public to determine the nature of their problem; explain technical information, gather facts and resolve problems relating to Social Security programs. This position requires bilingual ability in Spanish and English.
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| HOW TO APPLY |
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N/A
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| JOB BENEFITS AND OTHER INFORMATION |
174756
Contact Representative (SR) (Bilingual-English/Spanish)
BENEFITS:
Social Security offers a comprehensive benefits program that you can customize for your individual medical and financial needs. In addition to traditional "dollars and cents" benefits, we offer a range of benefits to help you balance life with Social Security to life outside of work.Please review the Social Security Administration Careers site www.ssa.gov/careers for additional information about the many benefits of a career with Social Security.
OTHER INFORMATION:
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